Help and Support
Like reading instructions?
We wrote a guide. You can read it. There are a few pictures in there so it's not super dry.
FAQs
When are you adding [new feature]?
Good question! We’re always working on improving our apps but can't promise any particular timeline for any feature. You can sign up for updates on the homepage, or send us suggestions using the email address on this page, or cross your fingers and hope upon hope that an update comes too soon. We also don't like to update the apps too often, because software updates can be really annoying.
How do I know when my data is saved?
Just about everything will save automatically, with the exception of some settings. Things like Accounts, Questions and Emotions require a 'save' action to prevent accidental breaking changes.
Great app!
That's not a question, but thanks. :)
Can I get a refund?
Refunds can be issued in some circumstances depending on the App Store policies. Check with the App Store you purchased the app at for their refund process and policies.
How do I sync my data?
It's pretty simple - create an account on this site, and use it to sign in in the apps by clicking the cloud icon.
How private is my data?
If you don't use cloud syncing, your data is as private as your device account and is not stored on any server or transmitted across any network. However, like many apps, the database files on your computer are human-readable so anyone who has access to your device password can technically look at your data if they know what they’re looking for.
If you sign up for syncing, then your data is transmitted securely to our servers and stored there as well.
Can I delete my data from the cloud sync account?
Yes. You can delete it completely any time by logging into your account on this site and choosing the Remove Data option on the cloud sync page. Note that you should log out of all your apps first so they aren't caught off guard and go all wonky.
Is there a free version?
There was, but to keep costs down we had to stop doing some things that were taking a lot of development time. And that included removing the free version. Fortunately, we've been able lower the price so it's not a big hit if you just want to try it out. (All the money goes back into the app, if you're curious, so we charge just enough to keep it all running.)
What happened to the Android and Windows versions?
The newer versions are only available for iOS and macOS now. If we wanted to keep doing other platforms, we would have had to charge more. If you have those versions in your app store's purchase history, they should continue to work without issue.
Does this mean you'll add iCloud syncing?
No promises, but this is a pretty highly requested feature so we'll see.
Contact
If you can't find your answer in a guide above, email us at hi@haveagrapefruit.com